Privacy Policy

Note before publishing: this draft was put together to reflect how Money Traders actually operates (ID/address checks, buy-back & Easy-Pay agreements, CCTV, and the website's contact form). It is not legal advice — please have a solicitor give it a final check before it goes live.

Who we are

This policy covers Money Traders (NS) Ltd, trading as "Money Traders — The Buyback Store," with branches at 22-26 Dickson Road, Blackpool, FY1 2AE and 120-124 Lord Street, Fleetwood, FY7 6LB. Questions about this policy or your data can be sent to either branch email address on our Contact page.

Information we collect

Depending on how you interact with us, we may collect:

• Identity & address information: a copy of your photo ID and a proof of address (such as a utility bill or printed letter dated within the last 3 months), taken when you sell an item, arrange a buy-back, or start an Easy-Pay agreement.
• Transaction details: the item description, the price agreed, any admin fee, and the relevant dates — for example a buy-back's 28-day redemption window, or an Easy-Pay deposit and instalment schedule.
• Contact details: your name, phone number, and any message you send us, if you use the enquiry form on this website.
• CCTV footage: both branches operate CCTV for the safety of customers and staff and the prevention of crime.

Why we collect it

We collect ID and address details because buy-back, sale, and layaway transactions require us to verify who we're dealing with — this protects both you and us, and helps prevent the handling of stolen goods. Transaction and contact details are used to carry out the agreement you've entered into with us (for example, honouring your buy-back window) and, where you've contacted us through the website, to reply to your enquiry. We don't use any of this information for marketing without your separate, explicit consent.

How long we keep it

We only ever retain personal information for as long as is necessary, and we have strict review and retention policies in place to meet these obligations. We're required under UK tax law to keep your basic personal data (name, address, and contact details) for a minimum of 6 years. CCTV footage is retained for a limited period on a rolling basis before being automatically overwritten, unless it's needed for an investigation.

How we protect your data

The security of your personal data is important to us. In addition to our policies, your personal data is protected by the Data Protection Act 2018 and UK GDPR. Money Traders (NS) Ltd is registered as a data controller with the Information Commissioner's Office, Data Protection Number Z256353.

Who we share it with

Your information is only seen by Money Traders staff who need it to carry out your transaction. We may share information with third parties who provide a service to us, for the purposes outlined in this policy — for example Formspree, a third-party form processing service we use to handle enquiries submitted through this website's contact form; their own privacy policy governs how they handle that data in transit. We may also be required to share information with the police or other authorities where the law requires it. We do not sell your data to anyone.

Cookies & Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses cookies — small text files stored on your device — to help us understand how visitors use this website. Information generated by the cookie about your use of this website is transmitted to and stored on Google's servers. IP anonymisation is enabled on this website, meaning your IP address is shortened before being processed, within the UK/EEA wherever possible.

We use this information to understand how the website is used, to see which pages are popular, and to improve the site over time. Google may also use this data in line with their own privacy policy, available at policies.google.com/privacy.

These cookies are not essential to the website working, so they're only set once you give consent via the cookie banner shown on your first visit. You can withdraw consent at any time by clearing your browser's cookies for this site, which will show the banner again. You can also block cookies generally through your browser settings, though some site features may not work as well as a result.

Your rights

Under UK data protection law, you have the right to ask what information we hold about you, to have inaccurate information corrected, and to ask us to delete information we no longer need to keep for legal reasons. If you're unhappy with how we've handled your data, you can also complain to the Information Commissioner's Office (ico.org.uk).

Fraud & bribery prevention

Money Traders (NS) Ltd is committed to safeguarding high legal, ethical and moral standards, and to preventing, deterring and detecting fraud, bribery and all other corrupt business practices. We adopt a zero-tolerance approach towards any such behaviour. Losses due to fraud, bribery and other corrupt business practices can be more than just financial in nature; they can potentially damage the Company's reputation as well. Our objective is to create awareness of fraud and bribery prevention in all areas of the business.

We aim to achieve this by:

• Creating awareness of our Company values with all staff by displaying our Company Principles in all areas of the business;
• Having in place the necessary organisation, arrangements, and resources to prevent and investigate any activities of fraud or bribery;
• Ensuring that all relevant management and staff have received adequate training;
• Having in place clear guidance on code of conduct with our business partners;
• Having in place various means for staff and business partners to report any concerns they may have regarding activities of fraud and bribery, if need be anonymously;
• Having in place a formal compliance and audit function to assist in fraud and bribery detection, prevention and investigation.

All employees, business partners, their individual employees, and other third parties can be assured that any reporting of reasonably held suspicions of fraud or bribery will be dealt with in absolute confidentiality, and will at no time be held against them. Internal reporting may be done by informing the branch manager or Head Office.

Legal information

Money Traders (NS) Ltd
22-26 Dickson Road, Blackpool, FY1 2AE
Registered in England, No. 9256578
VAT No. GB 213 441 157

Any external links included on this website lie outside our responsibility. The content of external webpages is checked for statutory violations before being linked to from this website, but we have no influence over their ongoing content and take no responsibility for it. We carry out regular checks of our links, and if a statutory violation is brought to our attention, that link is removed immediately. In the case of illegal, corrupt or incomplete material on a linked site, or damages arising from the use of that site, only its own provider is liable.

Policy changes

Any changes to this privacy policy will be posted on this website and take effect immediately.